With toolkits built for Retailers and Brands , we allow scale in the spend for our partners. A collective of experts, we offer a platform which will allow best practice measures in the world of retail customer experience and consumer insights. ​ Brand Story Brand Sentiment Brand Image Journey Mapping Pain Point Analysis Omnichannel - Touchpoints , Predictive analysis , Generative AI Customer Experience Insights and Data Management Consumer Insights and Data Management Employee experience management Retail Audits Competitor Analysis and Competitor Market Research Strategic retail consulting Loyalty Programmes ​
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What We Do
Customer Experience Management (CEM)
Customer Experience Management (CEM) is essential for businesses looking to enhance customer satisfaction and loyalty. By understanding and improving every interaction a customer has with your brand, you can create a more personalized and impactful experience. Implementing effective CEM strategies allows you to gather valuable feedback, identify pain points, and foster long-lasting relationships with your customers. Embrace CEM to elevate your business and stay ahead of the competition!
Elev8 Your Brand
At elev8, we specialize in brand management, focusing on the essential elements of Brand Story, Brand Image, and Brand Sentiment. We understand the importance of crafting a compelling narrative that resonates with your audience while maintaining a positive brand perception. Our strategies are designed to measure and enhance your brand’s impact, ensuring that your message is not only heard but felt. Partner with us to elevate your brand and connect with your customers on a deeper level.
Retail Audit and Implementation of Key Measures across ALL touchpoints
We conduct a retail audit of your business, visiting stores to check and track company standards, brand visibility, inventory levels, store associates’ knowledge, and more.
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With Surveys, Contact Centre Interactions, CX Platforms - Digital CX Management , and Social listening we bring all touchpoint together that make up the customer experience.
That includes, automatically scanning and scoring customer messages, survey responses, social media posts , customer support calls and emails for sentiment, effort, intent and emotion. WE HELP OUR PARTNERS UNDERSTAND WHAT CUSTOMERS THINK AND FEEL AS WELL AS WHY
Dashboards - KPI Reporting.
Building an air tight, up to the minute picture of your business CX Performance
Your reporting and dashboards must be used within the entire organisation, which is why we work with you to integrate with your systems. Your KPI dashboards must have the ability to
- Bring everything together in one place
-The ability to turn data into insights
- The ability to have real time monitoring
- Artificial intelligence
The Capabilities listed must have a tool imbed with AI , machine learning and natural language processing. WHY ? AI can do what people can't - Monitor untold sources of information in an instant. Natural language processing means every customer interaction can be scored & automatically added to data sets, whilst machine learning algorithms will constantly learn about customer behaviour, preferences and trends.